Core details are sourced from this business's Google Business Profile (checked 2026-09-02). Website-sourced details were fetched 2026-08-02.
Families report exceptional memory care and compassionate staff at their best, with residents thriving and families finding peace of mind. However, serious complaints document neglect of medical care, medication errors, poor hygiene support, and failure to follow special diets, alongside high upfront and ongoing fees with unexpected charges.
Care quality varies widely. While some staff build good relationships with residents, reviews document serious gaps: falls without adequate support, residents wearing mismatched clothing, and a reported incident involving police. Limited activities and cleanliness concerns stand out across accounts.
Strong frontline care from staff who form genuine relationships with residents, but serious structural and management gaps undermine the experience. Families consistently praise meal quality and daily activities, yet report persistent problems with facility upkeep, staffing levels, and responsiveness from leadership.
One family reports staff made their transition seamless, with friendly care and regular activities. Another caller experienced dismissive phone service when returning a missed facility call. Evidence is limited: only 3 reviews total.
Last updated 2026-09-02