Core details are sourced from this business's Google Business Profile (checked 2026-09-02). Website-sourced details were fetched 2026-08-02.
Five-star reviews praise the staff's warmth, rehabilitation support, and daily activities; residents and families note clean spaces and good food. Negative reviews cite billing practices, unresponsive help buttons, and gaps in staffing during critical moments, leaving some families feeling unheard by management.
Reviewers consistently praise the clean, attractive facility and caring nursing team. However, multiple complaints span years about management's lack of responsiveness, staff communication failures, and concerns about untrained maintenance workers being assigned personal care duties.
Most visitors find TerraBella a welcoming community where staff seem genuinely familiar with residents and activities keep people engaged. Residents gain weight and confidence, families praise the personal touch. Three serious complaints describe neglect: residents found overheated with high fevers, unwashed, or with overgrown nails and no communication about care needs. The facility offers independent living, assisted care, and memory units in one location, plus chef-prepared meals, transportation, live music, and religious services. Tours emphasize spacious studios and clean grounds. However, two families reported management became unresponsive when problems arose, including refund disputes and failure to address care failures.
All eight reviews are five-star, citing a home-like setting with personalized care and attentive staff. Residents and families consistently mention the small-community model and the owner's direct involvement in meeting individual needs.
Last updated 2026-09-02