Charlotte Assisted Living Facility Guide
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Brookdale Union

Updated 2026-09-02 · 4,710 reviewed · 135 listed · Scored from 14 Google reviews · How we rank ›

3.8(14) 58 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Assisted Living CareIndependent LivingMemory CareRespite & Short-Term CareMedicaid AcceptedRetirement HomeSkilled Nursing CareAged CarePet-Friendly
Brookdale Union
Location
Gastonia
Services
Assisted Living Care, Independent Living, Memory Care
Reviews
14
Ranking
#90 in Assisted Living Care
Best for
Seniors seeking attentive care and community activities in a renovated setting.

Core details are sourced from this business's Google Business Profile (checked 2026-09-02). Website-sourced details were fetched 2026-08-02.

What recent reviews say

Residents and families consistently praise the nursing team, food, and cleanliness. Admissions experience has been a significant friction point across multiple reviews.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • friendly, patient, and caring nursing and care staff
  • good food quality and meal support
  • clean, well-maintained facility with recent upgrades
  • activities and outings for residents
  • attentive to residents' individual needs
compassionate-staffclean-facilitygood-food-qualityresponsive-managementengaging-activitiespersonalized-carefriendly-atmosphere
Best for: Seniors seeking attentive care and community activities in a renovated setting.

Where this business shines

  • experienced nursing staff with 30+ year backgrounds
  • recently renovated facility and landscaping
  • meal service attentive to individual residents' needs
  • variety of activities and community outings

How it compares

  • Rated 3.8 against a 4.34 average across the 115 retirement home businesses listed here.
  • Has more Google reviews than 35% of the businesses in this directory.

What earned this score?

Scoring Method
Star rating 43
Review volume 51
Review recency 64
Review sentiment 52
Profile completeness 100
Verification 30

Rating breakdown

5
9
4
1
3
0
2
0
1
4

Common questions

What is the starting price for assisted living at Brookdale Union?
The base rental rate for assisted living starts at $3,325 per month according to their website.
What activities are available for residents?
Residents participate in various activities, including community outings and meals out when they wish to attend.

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Five-year-old concerns centered on medication handling failures, cleanliness issues, and difficulty reaching staff during weekends. Earlier reviews describe lost records, staff theft of narcotics, documented elder abuse reports, and repeated management changes. Direct comparison to the category average (4.34 stars) reveals a substantial gap. Review evidence is thin across five years; any prospective placement warrants direct contact with current state regulatory bodies and recent family references.

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Last updated 2026-09-02