Navion of Cotswold
Families report starkly different experiences at this facility. Five-star reviewers praise the location, warmth of staff, cleanliness, and personalized attention. However, recent one and two-star reviews describe harrowing failures: residents left in pain without relief, experiencing falls and emergencies, sent to hospital multiple times in weeks, left in soiled conditions for hours, and found malnourished with bed sores. One family's loved one deteriorated sharply after seven days and required emergency removal. The facility charges substantial daily rates (families report $1,000+ daily costs for short stays, $3,000 maintenance fees, 25% annual increases) yet reviewers cite high staff turnover, missing laundry despite labeling, and unreturned calls from nursing staff. Management responses to complaints have been delayed or non-existent. The stark gap between positive and negative accounts suggests inconsistent care and possible systemic issues in oversight.
