Residents and families consistently report a facility that has noticeably improved in recent years. Staff go beyond basic care, with particular praise for a social worker who handles transitions and advocacy with calm, professional expertise.
The therapy team and nursing staff earn trust through attentive, personalized attention. Activities keep residents engaged with outings and events. Families feel heard and supported through their loved ones' rehabilitation and long-term stays.
Most reviewers praise caregivers for warmth and quick response to urgent requests, with several naming specific staff members who cooked meals, managed medications, and showed genuine care. A minority raise concerns about hiring standards and reported incidents involving staff conduct.
Every driver mentioned by name-the team, the team, the team, the team, the team, the team, the team, and others-earns consistent praise for treating passengers with respect and patience during medical trips. The team accommodates short notice bookings, arrives on time for early appointments, and drives carefully to avoid jostling patients recovering from procedures or living with disabilities. Passengers report feeling safe and comfortable throughout rides to hospitals, graveside services, and medical offices. Staff answer phones helpfully and keep quotes on file. Reviewers contrast Sperry favorably with other transport companies, citing the combination of professional driving and genuine compassion as the difference.
Family members consistently report their loved ones thriving at Preston House: clean, fed, and content with staff who engage residents across the facility rather than leaving them isolated. The team's expertise in memory care and senior transitions, alongside private rooms and outdoor space, combine with genuine attentiveness that many say restored their peace of mind after prior institutional neglect.
Last updated 2026-08-02