The Laurels & The Haven In Highland Creek

Families report a stark divide: those satisfied praise the chef-prepared meals, spacious rooms, and staff warmth, noting residents thrive and make friends quickly. Others cite serious gaps: chronic understaffing leaves care partners overworked, loose pills appear in rooms, medication records are mismanaged, and staff turnover disrupts consistency for memory care residents who need stability.

The facility offers activities, yoga, physical therapy, and transportation in a well-landscaped Highland Creek setting. Yet families describe med techs giving wrong doses, management dismissiveness when raising safety concerns, and refunds battles over unfinished repairs and accounting errors upon move-in.