All five reviews gave five stars. Families value the small six-bed size, homey feel, and staff flexibility as loved ones' needs change. Cleanliness, daily clothing changes, and attentive personal care stood out across placements.
Based on limited recent reviews, so treat this as low-confidence.
Family members consistently report their loved ones thriving at Preston House: clean, fed, and content with staff who engage residents across the facility rather than leaving them isolated. The team's expertise in memory care and senior transitions, alongside private rooms and outdoor space, combine with genuine attentiveness that many say restored their peace of mind after prior institutional neglect.
Most reviewers praise caregivers for warmth and quick response to urgent requests, with several naming specific staff members who cooked meals, managed medications, and showed genuine care. A minority raise concerns about hiring standards and reported incidents involving staff conduct.
Every driver mentioned by name-the team, the team, the team, the team, the team, the team, the team, and others-earns consistent praise for treating passengers with respect and patience during medical trips. The team accommodates short notice bookings, arrives on time for early appointments, and drives carefully to avoid jostling patients recovering from procedures or living with disabilities. Passengers report feeling safe and comfortable throughout rides to hospitals, graveside services, and medical offices. Staff answer phones helpfully and keep quotes on file. Reviewers contrast Sperry favorably with other transport companies, citing the combination of professional driving and genuine compassion as the difference.
Last updated 2026-08-02