Core details are sourced from this business's Google Business Profile (checked 2026-09-02).
All five reviews gave five stars. Families value the small six-bed size, homey feel, and staff flexibility as loved ones' needs change. Cleanliness, daily clothing changes, and attentive personal care stood out across placements.
Based on limited recent reviews, so treat this as low-confidence.
Preston House is a specialized memory care community where residents thrive in clean, secure spaces designed to encourage socializing. Staff members stay for years and create a calendar packed with outings-casino trips, goat yoga, live music-that families are invited to join. Every day brings fresh activities, and end-of-life care is handled with dignity and attentiveness.
Staff members consistently earn praise for genuine care and responsiveness to both residents and families. Therapists help residents regain strength and independence, while daily activities, salon services, and religious programs keep residents engaged. Recent years have brought visible improvements in cleanliness, morale, and coordination across departments, with social services and leadership standing out for their advocacy and problem-solving. Families report smooth transitions between care levels and clear communication from most team members. Residents say staff help with everything from mobility to daily living, and many note how staff go beyond standard duties to offer comfort and personal attention during difficult moments.
The Haven's ratings sharply diverge: five-star reviews from years ago praise compassionate staff and engaging programs, but recent one-star reviews document a steep decline following private equity acquisition. Reviewers report chronic understaffing, resident falls, unclean conditions, and state investigations substantiating Type A1 staffing violations. A family member removed their loved one in mid-2025 citing dangerous conditions.
Last updated 2026-09-02