Memory care is a dedicated level of senior living built for people with Alzheimer's, dementia, or other memory-related conditions that make independent living or standard assisted living unsafe. It combines the personal help you'd get in assisted living (bathing, dressing, medication management) with a secured environment, structured daily routines, and staff trained specifically in dementia behaviors like wandering, agitation, and sundowning. Matthews has 7 communities offering this level of care, ranging from standalone memory care neighborhoods to dedicated wings inside larger assisted living campuses.
Staffing ratio and staff training matter more here than almost anything else. Ask how many caregivers are on shift overnight, not just during the day, and whether staff hold dementia-specific certifications rather than just general aide training. Walk the actual memory care unit, not just the main lobby: check for secured exits, enclosed outdoor courtyards residents can access safely, and whether the layout is simple enough for someone with cognitive decline to navigate without getting disoriented. Ask about their approach to behavioral episodes (redirection versus medication), how they handle care plan changes as a resident declines, and whether there's a point at which they'd ask a resident to leave for a higher level of care.
Our rankings weigh licensing history, staffing and training claims, resident-to-caregiver ratios where available, security and safety features, and family feedback. See the full breakdown of criteria on our methodology page, and compare all 7 Matthews communities side by side, including several offering memory care, in our ranked guide to assisted living facilities in Matthews.
Let us connect you with memory care in Matthews, NC
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7 businesses, scored on recent reviews. The order weighs each business's overall score by how much of its reviewed work is memory care, so a lower-scored specialist can rank above a higher-scored generalist.
Residents and visitors consistently describe a welcoming community where staff know residents by name and actively engage with them. The facility emphasizes chef-prepared meals, weekly activities, and on-site services like physical and occupational therapy, all within a clean, bright environment.
Families moving relatives to Austin Village report feeling genuinely cared for from first tour through move-in. Staff anticipate needs, follow up regularly, and remain available outside standard hours. The setting feels welcoming and residents settle in comfortably. Amenities include a fitness studio, yoga classes, salon and spa services, chef-prepared meals, and social programs. The community maintains an immaculate appearance throughout common areas and units.
Family members report a noticeable turnaround under new leadership, with staff consistently described as caring, professional, and attentive to resident comfort and safety. The facility is clean, offers a full activity calendar and therapy services, and management responds directly to concerns. Residents receive physical therapy, occupational therapy, and speech therapy on-site. Staff routinely take extra time during admissions to walk families through the process. Recent reviewers highlight improved accountability and stronger nursing oversight across the facility.
Matthews Glen has earned strong approval from residents and families over decades, with many praising the attractive campus, cleanliness, and on-site medical services. Persistent gaps in communication, food quality across dining venues, and emergency procedures have frustrated some families seeking information or experiencing care logistics.
Families consistently report feeling welcomed and at ease, with staff going out of their way to help residents settle in and participate in events. The facility is praised for its smaller size, personalized attention, and the longevity of its care team, though a small number of residents have raised serious concerns about medication oversight and communication with doctors.
Let us connect you with memory care in Matthews, NC
Describe what you need and we'll connect you with suitable communities in your area. No obligation.
Patients consistently describe the team as genuinely attentive to their health concerns, conducting thorough evaluations and listening carefully to questions. The new Matthews location draws particular praise for accessibility and a welcoming environment where staff treat seniors with clear respect.
Many residents report strong friendships, quality meals, and active social programs in a beautiful setting. High staff turnover in hospitality roles and occasional service gaps present concerns for some families, particularly around continuity of care and administrative priorities.
Your enquiries through our contact forms may be shared with partner providers to carry out the work, and we may receive a referral fee. Our rankings are determined solely by our published scoring method and are not influenced by referral fees.
Last updated 2026-09-02